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Your customer account is your personal and confidential space. You can log in with your e-mail address. A customer account is recommended to place an order. You will be able to track your current orders and manage your personal information (e-mail address, password, postal address). If you still have questions, please don't hesitate to contact us: contact@lespierresdejulie.com
How do I place an order? Nothing could be simpler: just choose a piece of jewelry and add it to your shopping basket by clicking on “add to cart”, then follow the online purchasing procedure.
We accept payment by credit card, bank transfer, cheque or cash (if you collect the goods in person). In the case of payment by cheque, your purchase will only be delivered once the cheque has been cashed.
After payment, you will receive a summary e-mail and an invoice.
We do our best to ship within 48 hours of your order, and estimate delivery times of 1 to 4 working days for mainland France, 3 to 6 working days for the European Union and the United Kingdom, and 3 to 8 working days for the rest of the world. Depending on the destination and your order, customs clearance may extend the delivery time. A tracking number will enable you to follow your parcel and we will keep you informed of the process.
Shipping within France mainland is free up to 3,000 euros. Beyond that, the price will be calculated automatically and will appear in the summary of the final cost of the jewel + delivery charges.
For France above 3,000 euros, please allow 50 euros, for Europe (European Union) from 80 euros and for the rest of the world from 140 euros.
These prices include insurance.
All our parcels are insured according to their value and sent by Colissimo, Chronopost, DHL, Valeur Déclarée or special carrier, depending on their destination.
If you live in a European Union country, you won't have to pay customs fees.
However, Switzerland, the UK and Denmark are subject to customs fees. For all other countries in the world, customs charges may be levied by the country to which the goods are to be sent. We advise you to contact the relevant authorities.
If you still have questions, please don't hesitate to contact us: contact@lespierresdejulie.com
On the day your parcel is dispatched, we'll provide you with its tracking number, so don't hesitate to check it.
During packing, we take care to take photos of the jewelry we send you. All you need to do is check its general condition.
In accordance with the Hamon law of March 17, 2014, consumers have a period of 14 days (from the day of receipt of the package) to exercise their right of retraction without having to justify their reasons or pay any penalties.
If you encounter a problem with your order, the first thing to do is to contact us directly, by e-mail or telephone, so that we can exchange information and find a suitable solution. If your jewel needs repairing or restoring (a shock, a scratch, resizing out of date, re-rhodium plating, etc.), Les Pierres de Julie will draw up an estimate. After sizing, engraving or modifications requested by the customer at the time of ordering, there will be no return or exchange of the jewel.
Return shipping costs (and any customs duties) are the responsibility of the customer.
For EU residents, the return shipment is simple, with shipping and return insurance costs borne by the buyer.
For non-EU residents, return costs (transport insurance and customs duties) are at the buyer's expense. The customer is responsible for return shipping costs, taxes and customs duties.
To ensure adequate insurance coverage, all return shipments must be insured. Any international customs duties and taxes will not be reimbursed.
Return shipping costs are not subsidized and may be higher than the original shipping costs due to customs fees upon arrival in France.
In the event of a return, items must be returned in the condition in which they were received. Jewelry must be unworn, in its original condition, and free of any marks.
After receiving and checking the returned jewelry, Les Pierres de Julie will refund the customer the amount paid, less any shipping costs charged to the customer, within a maximum of 30 days.
Pierres de Julie is here to help you appraise your jewelry, free of charge. A state-qualified gemologist, Julie Mialet will carry out the appraisal and/or repurchase of your jewelry in the best possible conditions.
Yes, you do. We are in great demand, and making an appointment is the only way we can manage our schedule and work smoothly. You can also send us photos by e-mail contact@lespierresdejulie.com.
An estate, an inheritance, the need for an insurance certificate for your jewels: only an expert will be able to appraise your jewels and stones and give you a professional opinion.
We appraise all precious stones and gems, even lesser-known ones, provided they are cut: diamond; sapphire; ruby; emerald; topaz; aquamarine; amethyst; tourmaline; spinel...
Many stones and gems can be treated or even imitated, so it is advisable to consult a gemmologist when purchasing a stone. For stones over 2 carats, it's best to ask for a certificate from a gemmological laboratory: GIA, Laboratoire Français de Gemmologie, Carat Gem Lab, Gem Paris, etc, etc ...
When appraising or valuing jewelry or stones, Pierres de Julie will advise you on the steps to take to obtain this certificate.
No, we only appraise cut stones.
An oral appraisal of a fine, precious stone or piece of jewelry is free of charge. We won't ask you for any fees or payment. Written appraisals, for which we are responsible, start at €360.00 inc. VAT, depending on the number of jewels or stones and the complexity of the research.
Every piece of jewelry has its own specific characteristics, whether in gold or platinum, some oxidize, others develop a patina. Pierres de Julie has put together a maintenance guide to help you keep your jewelry looking its best.
Rhodium plating, checking for scratches, cleaning, rethreading, polishing - we offer all these services to our customers. Consult our online price list.
After sizing, engraving or modifications requested by the customer at the time of ordering, there will be no return or exchange of the jewel.
The best way to choose the right size is to visit a jeweller, who can measure your finger and give you a ring size. Sizing is free of charge.
Have you found an old brooch, rings, necklaces or bracelets set with stones or not, and would like to transform them? Pierres de Julie can create a bespoke piece of jewelry that will allow you to recycle your gold and stones.
Yes, you need to make an appointment in order to optimize our schedule and ensure the best possible conditions. Transforming or creating a piece of jewelry requires two or three appointments.
It all depends on the original jewel and your project. Once we have a clear idea of your project, we'll give you a quote.
Yes, it's possible. After an appraisal and value assessment, you can exchange your gold (18-carat in all forms) or damaged jewelry for a new item in the window of your choice.
Yes, Pierres de Julie is here to help. A state-qualified gemmologist, Julie Mialet will buy back your jewelry under the best possible conditions. All you need to do is contact us on +33 1 43 06 36 30 or by e-mail contact@lespierresdejulie.com to make an appointment.
Yes, because we're very busy, and making an appointment is the only way we can manage our schedule and work smoothly. You can also send us photos by e-mail contact@lespierresdejulie.com.
At Pierres de Julie, we can help you create a unique piece or modify your existing piece of jewelry, because creating a custom piece of jewelry is an intimate and personal experience.
Your jewel will come to life thanks to the work of meticulous goldsmiths and will follow different stages: from the choice of stone to the design, including waxing, casting, setting and polishing !
Simply contact us on +33 1 43 06 36 30 or e-mail contact@lespierresdejulie.com to arrange an appointment.
A certificate of guarantee is included with every order.
For each of our jewels, we provide you with a certificate indicating the total weight of the gems, the gold alloy and the total weight of the jewel, as well as its value.
The products sold on the lespierresdejulie.com website comply with the standards and legislation in force in France.
Diamond, sapphire, ruby, emerald, aquamarine, tourmaline or even garnet - the choice is vast and complicated when it comes to choosing an engagement ring. By clicking on this article: 5 Questions To Ask Yourself Before Choosing An Engagement Ring, you'll find some keys to help you.
Julie Mialet is a certified gemmologist and antique jeweler. She welcomes you to her boutique/antique Pierres de Julie and offers you a refined selection of pre-owned, art-deco, retro and vintage jewelry.
In a world where recycling and preserving our natural resources have become essential, buying antique or vintage jewelry is an ecological act. That's why we offer a wide selection of second-hand necklaces, rings, earrings, bracelets, brooches and watches.
In most cases, vintage jewelry is more affordable. They are often heavier in gold or platinum, which is a real attraction given current gold prices.
Boucheron, Van Cleef & Arpels, Piaget, Cartier, Chaumet, Fred, Mellerio, Bulgari, Andrew Grima, Gilbert Albert, Rolex ... all these names of fine jewelry put stars in our eyes. At Pierres de Julie, we offer you a selection of jewelry signed by the greatest jewelry houses at reasonable prices, often over 30% less than boutique prices.
For every order, you'll receive a certificate of guarantee.
For each piece of jewelry, we provide you with a certificate indicating the total weight of the gems, the gold alloy and the total weight of the jewel, as well as its value.
The products sold on the lespierresdejulie.com website comply with the standards and legislation in force in France.
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